Last updated: August 2026
Our Commitment to Data Protection
snug-muse is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection regulations. This page provides additional information about how we handle your data and your rights as a data subject.
Data Controller Information
snug-muse acts as the data controller for personal information collected through this website and during the provision of our services.
Contact details:
- Address: 42 Protea Lane, Rosebank, Johannesburg, Gauteng, 2196
- Email: [email protected]
Categories of Personal Data
We process the following categories of personal data:
- Identity data: name and title
- Contact data: email address, property address, location information
- Technical data: IP address, browser type, operating system, device information
- Usage data: information about how you use our website
- Communication data: records of correspondence and enquiries
Lawful Basis for Processing
We rely on the following lawful bases for processing personal data:
- Consent: when you actively submit information through our forms or opt in to communications
- Contract: when processing is necessary to provide services you have requested
- Legitimate interests: when processing supports our business operations without overriding your rights
- Legal obligation: when processing is required by law
Your Data Protection Rights
Under POPIA and related legislation, you have the following rights:
- Right to be informed about the collection and use of your personal data
- Right to access your personal data and receive a copy
- Right to rectification of inaccurate or incomplete data
- Right to erasure in certain circumstances
- Right to restrict processing in certain circumstances
- Right to data portability
- Right to object to processing
- Rights related to automated decision making and profiling
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days. We may need to verify your identity before processing your request.
International Data Transfers
Your personal data is primarily stored and processed within South Africa. If we transfer data to other countries, we ensure appropriate safeguards are in place to protect your information in compliance with applicable regulations.
Data Security Measures
We implement appropriate technical and organisational measures to protect personal data, including:
- Encryption of data in transit
- Access controls limiting who can view personal data
- Regular security assessments
- Staff training on data protection
Data Breach Procedures
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals as required by law.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Regulator of South Africa or the relevant supervisory authority in your jurisdiction.
Updates to This Information
We may update this data protection information from time to time. Please check back periodically for any changes.