Last updated: August 2026
Introduction
snug-muse respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.
Information We Collect
We may collect the following types of information:
- Contact information such as your name and email address when you submit enquiry forms
- Property location details necessary for providing garden design services
- Technical data including your IP address, browser type, and device information collected automatically when you visit our website
- Usage data showing how you interact with our website
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Communicate with you about your garden design project
- Improve our website and services
- Send relevant information about our services if you have opted in to receive such communications
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit enquiry forms or subscribe to communications
- The necessity to perform a contract with you when providing our services
- Our legitimate business interests in improving our services and communicating with potential clients
- Compliance with legal obligations
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our website and delivering services
- Professional advisers such as lawyers and accountants when necessary
- Law enforcement or regulatory authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is typically retained for three years unless you request earlier deletion.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at [email protected] or write to us at 42 Protea Lane, Rosebank, Johannesburg, Gauteng, 2196.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.